Due to the high volume of requests for sponsorship and donation received by Fruit of the Loom, Inc., we require all submissions be routed through an online process, available by clicking here. By submitting your request online, we are able to evaluate your request and respond with a decision in a timely manner. Please note that we no longer accept requests via email, fax or phone.
All returns or exchanges of CarbonTek® products must be made within thirty (30) days from the date of shipment, product must be in new condition, and cannot have been worn or used in play. Products from our online catalog being returned for size exchange or warranty review will not have a restocking fee applied, however product being returned for credit will incur a 25% restocking fee. Except for warranty claims related to defects in materials or workmanship, no returns or exchanges will be accepted for custom products. NO EXCEPTIONS WILL BE MADE.
If you placed your order directly with CarbonTek, please contact us and a Customer Service representative will respond with a Return Authorization Number and directions on how to return your order.
CarbonTek is not responsible for return freight on product unless it is determined by CarbonTek to be defective.
Once your return is received, a credit will be issued (if warranted) within fifteen (15) business days. Please allow one billing cycle for credit card refunds to appear on your credit card statement. For any questions, or for expedited delivery on product exchange or warranty replacement, please contact CarbonTek® Customer Care at 1-877-879-8410, or any time by email at firstname.lastname@example.org.